FAQ

As a practical guide, Shoppers can use this page to understand the applicable process and expectations.

What products are offered?

As a practical guide, Our store presents bath, shower, body care, skincare, haircare, fragrance, gift and makeup selections.

Is shipping free?

As a practical guide, Any free-shipping offer and its eligibility are displayed at checkout.

How long does an order take?

As a practical guide, Normal processing is about 1–2 business days, followed by an estimated 3–5 business days for delivery or transit.

Can I change my mind, return the wrong item or request an exchange?

As a practical guide, Yes. Request a mailed return or exchange within 30 days after delivery. A non-defective item must be new and unused, with its original packaging, labels and accessories.

Are return shipping or restocking fees charged?

As a practical guide, A free prepaid return label is included in the package, and no restocking fee is charged.

What if an item is damaged, defective, missing or incorrect?

As a practical guide, Reach us with the order number, checkout email, an explanation and photographs or video of the item and packaging.

When is a refund processed?

As a practical guide, An approved refund is returned to the original payment method and processed within 10 days.

Which payment methods are supported?

As a practical guide, Use the card and payment methods actually displayed by the active checkout.

How can I make contact?

As a practical guide, Use the email, mailing address or telephone number below.

Are cookies or measurement tools used?

As a practical guide, Necessary cookies support core store functions. Optional analytics or advertising measurement, including Google Ads or similar tools, may be used when actually enabled and permitted.